Return & Refund Policy

1. Our 30-Day Return Window

Request a return within 30 calendar days after delivery. Once your return is authorized, send the item within 14 calendar days of receiving the return instructions. Please contact us before sending anything back so we can provide the correct return destination.

2. Return Condition

For change-of-mind returns, items must be unused, uninstalled, clean, and complete with their original accessories. Please use the original packaging when available or equally protective packaging. Inspection and unpacking are acceptable, but drilling, installation damage, stains, or missing components may affect eligibility. Keep your order number or other proof of purchase.

3. How to Start a Return

Email service@tqrdfghl.com with your order number, the item you wish to return, and the reason for your request. Include photographs if the item is damaged, defective, or incorrect. We aim to respond within 2 business days with instructions. Our business address is not an automatic return address; wait for confirmation before shipping.

4. Return Shipping & Fees

For change-of-mind returns, you are responsible for return shipping. Original outbound shipping charges are nonrefundable unless required by law. Returns may require international shipping; we will confirm the destination before you decide to proceed. We do not charge a restocking fee. For an incorrect, defective, or transit-damaged item, we will arrange an appropriate remedy and cover necessary authorized return shipping.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and report a visible issue promptly, ideally within 7 calendar days. Include photographs of the product, packaging, and shipping label where available. This suggested reporting period does not reduce your rights concerning defects discovered later. Depending on the issue, we may offer a replacement, refund, or another agreed solution.

6. Refund Timing & Exchanges

We aim to inspect returns within 5 business days after receipt and notify you of the outcome. Approved refunds are submitted to the original payment method within 5 business days after approval. Your payment provider may require an additional 5–10 business days to post the credit. For a different product, contact us about returning the original item and placing a new order; availability is not guaranteed.

7. Contact & Business Information

Company: Guangzhou Yongmen Clothing Co., Ltd.
Brand: tqrdfghl™
Owner: Liu Hui
Business address: Room 301, No. 4, Lane 11, Chaoyang North Street, Shipai, Tianhe District, Guangzhou, Guangdong, China
Email: service@tqrdfghl.com
Phone: +8613660902287
Service hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8).

This policy does not limit any mandatory consumer rights available under applicable law.